Exchanges & Returns

At Habeyebi, we strive to provide you with the best products and customer service. This refund and return policy outlines the procedures and conditions for requesting a refund for your purchase. Please read this policy carefully before placing an order.


We understand that sometimes a product may not meet your expectations. Therefore, we offer refunds within 48 hours of receiving your order. To be eligible for a refund, the following conditions must be met:

You must initiate the refund request within 48 hours of receiving your order.

The item must be in damaged or defective condition, unused, and in its original packaging with photographic proof.

Proof of purchase, such as the order number or receipt, must be provided.

Refund Process:

To request a refund, please contact our customer support team within 48 hours of receiving your order. Our team will guide you through the process and provide you with the necessary instructions. You will be asked to choose between receiving a new item or a refund to your original payment method.

Return Shipping:

As we do not accept returns or exchanges, there is no need to return the item to us. However, in some cases, we may require photographic evidence of any defects or issues with the product. Our customer support team will provide further instructions if needed.

Refund Processing:

Once your refund request is approved, we will initiate the refund process. Refunds will be processed back to your original payment method within a reasonable timeframe. Please note that the processing time may vary depending on your payment provider.

Non-Refundable Items:

Certain items are non-refundable, including but not limited to:

Gift cards or vouchers

Personalized or customized items

Clearance or sale items

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We may request additional information or photographic evidence to assess the issue. We will work with you to find the best solution, which may include a refund or replacement.

Changes to Refund and Return Policy: We reserve the right to update or modify this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

Please note that this refund and return policy is in addition to your statutory rights as a consumer under UK law.

If you have any further questions or need assistance with your refund, please don't hesitate to contact our customer support team.